CMP Enquiry Help

The CMP Enquiry system is a unique new application.  As with any new tool, it may take a bit of help to understand it and use it effectively.  We created a series of online videos that will guide you through the CMP Enquiry System.  The size and length of each video is limited to ensure smooth download speed for all our users.

The Videos Include:

1. Opening your account and setting your personal preferences. (6:06 Minutes)

2. Navigating the system and managing your enquiries. (4:42 Minutes)

3. Submitting a Personal Single/ Joint Enquiry. (16:50 Minutes)

4. Submitting a Business Entity Enquiry. (16:59 Minutes)

More Help Needed – then consider getting our instantly downloadable eBook “CMP Enquiry Secrets” where we disclose the workings of the CMP Enquiry System, the currency mortgage market and tips and techniques that will ensure your success in securing a currency mortgage product.

Answers to your most common support questions are listed here:

Q. I submitted your form but have not received your welcome email with the randomised password.

A. It may take 30 minutes or longer for our server to send your welcome email with your login details.  It is also possible that you have not submitted your correct email address or that our welcome email was intercepted by your spam filter.  Not to worry – simply check your spam filter and place the email address below in your email reader’s safe list. If necessary, resubmit a new user creation form, taking care that you type in your email address correctly.  If this still does not work, please raise a support ticket.

no_reply@CurrencyMortgagePortal.com

Q. I can not update my personal information in the “My Account” tab.

A. Please note that you have to provide your existing password to authorise any changes to your account in the box just above the “Cancel” / “Update” buttons.  Changes to passwords and email addresses must be repeated in order for our system to accept it.  Do not delete your welcome email with the randomised password before you have successfully updated your account record so that you can use it to authorise your changes.

Q. I cannot log in.

A. It is likely that you are using an incorrect login username and/or password.  Please note both username and password is CaSe SeNsItIvE.  Login attempts are also limited so you will have to use the “Resend” function to reset your login details after numerous failed attempts.

If you are getting an error message when using the “Resend” function then you are not using the correct username or email address.  Try remembering the email address if you previously tried the username or your username if the email address was unsuccessful.

Q. I want a single currency mortgage in Japanese Yen/ Swiss Franc but your system does not allow for it.

A. Most lenders have mortgage products for any of the major world currencies, including Japanese Yen or Swiss Franc.  Your eligibility for the particular lending product is more important than the specific currency denomination, but the relevant mortgage specialist will discuss this with you in further detail at a later stage.

Q. I want my currency mortgage in a Limited Company or Special Purpose Vehicle.  Do the CMP Enquiry system allow for it?

A. Yes.  You will however need to prepare a detailed business plan with the resumes of all company officials if this business entity do not have at least three years of audited financial records.  Such business plan will need to convince the prospective lender of the bona fide nature of this business entity and the professional abilities of its officials.

Lanuch:

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